HOLIDAY ACCOMMODATION RENTAL CONTRACT

1. DEFINITIONS: The Agent means La Manga Dreams Vacation Rentals , which is acting for each individual Property Owner, ('the Owner'), and which is empowered to enter into a contract on behalf of the Owner with the Client, who is the person in whose name the booking is made, and, in addition, all those entered on the Booking Form and on whose behalf the booking is made. The Client's contract is with the Property Owner.

2. BOOKING: Once a provisional booking of accommodation has been made, the appropriate deposits, should be received by the Agent, within 5 days following the date of the booking being made. Only after written confirmation has been posted by the Agent on the Owner's behalf will the booking of accommodation become valid.

3. TERMS OF PAYMENT: The Booking Form must be accompanied by a non-refundable deposit, and the balance of payment must be received not less than six ( 6 ) weeks before the date of arrival.

If your booking is made lees than 6 weeks before your travel date the full rental cost including the refundable damage deposit will need to be paid at the point of booking or within 5 days.

The owner reserves the right to regard the booking as cancelled if the balance of the price remains unpaid after the due date, and shall be entitled to retain any deposit paid. For bookings made less than eight weeks prior to arrival date, immediate payment of the total holiday cost is required. Remittances made by Eurocheque, or by sterling draft or cheque on a foreign bank will incur a charge of £25.00 to cover collection charges. A Security Deposit per property is required with the balance of the rental costs to cover of any damages or breakages. The Security Deposit will be returned to you within 2 weeks of your return less any costs.

Returning the damage deposit The damage deposit you pay in your currency and held in a non interest bearing account. We cannot keep cash or an un-cashed cheque for return to you later as the funds must be deposited. After your stay the money less deductions are returned by bank to bank transfer and converted to your currency by your bank. The amount that shows in your account may be slightly different than the amount sent to you because of exchange rate fluctuations and your banks charges. Bank to bank transfer is the only way that deposits are returned. To make the transfer our bank requires the information below which we will request by email after your departure or you can provide it sooner if you wish. If you do not provide the details required within 3 months of your departure your damage deposit less costs will be donated to charity.

1) Bank name 2) Bank address 3) Bank Identifier Code (BIC) 4) Account name 5) International Bank Account Number (IBAN) Or Sort Code And Account Number 6) Your home address

The IBAN is a standardized international account number that allows instant recognition of the three main account identifiers i.e. the country, bank and account number. The BIC is used to identify the beneficiary's bank. A payment instruction from us to the bank which includes the IBAN and BIC can be processed automatically by the bank without manual intervention


4. PRICES: The accommodation prices are based on the rate of exchange Prices may be increased should accommodation costs increase due to changes in the exchange rate, but no additional payments will be requested following settlement of the Final Invoice. Should surcharges imposed after the date of confirmation of the booking exceed 10% of the total accommodation cost the Client has the right to cancel the booking and we will refund in full any monies paid.

4 a. Cleaning. On your first day you must pay linen hire and final cleaning to the key holders, The property will be cleaned prior to your arrival and after your departure, however if your stay is for 2 weeks, we provide a mid-stay clean at your request at local costs. Although the property will be cleaned after your departure, it must be left in an orderly state and all kitchen utensils must be washed. Should the property require extensive cleaning then the owner reserves the right to withhold any monies from the security deposit to pay for the extra cleaning.

4 b. The lead guest is hereby made aware that on some estates in La Manga there may be other homes/apartments under construction as there is on much of the Spanish Costa's. Although you are on holiday, your chosen destination is not: normal life continues and this may include the noise and inconvenience of traffic (above and underground) building or roadwork's. Where we are aware of any such work, which could seriously affect the enjoyment of a holiday, we will notify this as soon as possible. The Owner/Management Company will not accept liability for any complaints arising from construction.

Please be very considerate of our neighbours and you are reminded that you are renting a privately owned property and the opening times for swimming pools are generally (April to October) times may vary on each complex due to local Spanish community rules for opening hours

4 c.SELF CATERING VILLA RENTAL ACCOMMODATION
Swimming Pools:- Maintenance and cleaning of swimming pools is the responsibility of our local agents or owners. Clients are asked to help by keeping surfaces free from insects and leaves. We cannot accept responsibility for clients' safety in connection with swimming pools or for the closure of pools for routine maintenance or repairs. Pools are normally open from Easter to the end of October but the exact dates vary from property to property and are subject to local climatic conditions.

If we have been informed that any such pool is having routine maintenance or repairs after your booking has been confirmed we will advise you before departure.

4 d.SELF CATERING APARTMENT RENTAL ACCOMMODATION
Communal Swimming Pools:- Opening times for swimming pools are generally (April to October) times may vary on each complex due to community rules for opening hours many pools will close during Spanish Siesta during the after noon ………Thanks please respect the Spanish way of life.

5. CANCELLATION BY THE CLIENT: Any cancellation must be made in writing by the person who signed the Booking Form. Cancellation of accommodation will apply from the date of receipt by the Agent of the written cancellation advice. The following charges will apply:

Should a cancellation be necessary by the client, then your deposit will not be returned. Should a cancellation occur after the total balance has been paid, we will make every attempt to re-let the accommodation and will immediately make the dates available. Should we be successful in re-letting, we will refund any monies due to you, less an administration charge which would consider of your initial deposit. In the event of cancellation, your security breakages deposit [if paid] will be returned to you. Should we be unable to re-let, then the charges below will apply:

8. INFORMATION: While we make every effort to ensure that descriptions supplied are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. Minor differences between photographs and text and actual property may arise.


9. YOUR RESPONSIBILITIES: Only those persons named on the booking form may use the property without prior agreement. In the event that the maximum number allowed at the property is exceeded without prior agreement, the Owner reserves the right to refuse or revoke the booking at their sole discretion. and the management reserves the right to evict for any unauthorized occupancy.

La Manga Dreams or its representatives shall be permitted access to the holiday accommodation at all reasonable times during your occupancy.

The Client must keep the holiday accommodation in the same state of repair and condition as at the commencement of the holiday. The accommodation must be left in the same state of cleanliness and general order in which it was found. Should any of the equipment or furnishings in the accommodation being occupied by the Client be lost or damaged the Client will be required to make immediate cash settlement with the Owner/Agent, or (if so requested by the Owner) with the Agent on the Owner's behalf, for any necessary replacement or repair either before or after his or her departure from the accommodation.

9 A. SMOKING: All our properties operate a strict none smoking policy , however smoking is generally permitted on balconies, patios and terraces.

9 B.LOSS OR DAMAGE OF KEYS: Should you lose keys or lock yourself out, spare keys can be collected from the assigned key holders . If it is out of office hours there will be a call out charge of £27.00 ( 40 Euros ) to be paid directly to the person who brings you the spare key, in the event that damage has been caused to the keys or locks and a local locksmith is required the clients will pay all relevant costs of replacement locks / keys / call out charges and labour , the Client will be required to make immediate cash settlement with the Owner/Agent, or (if so requested by the Owner) with the Agent on the Owner's behalf, for any necessary replacement or repair either before or after his or her departure from the accommodation.

9 C .BEHAVOIR : We would remind all renters that they should behave in a considerate manner, loud music and bad behavior is not permitted. La Manga Dreams reserve the right to evict anyone causing a disturbance or being a nuisance, without refund. Violation of the property rules including the throwing or dropping of objects from patios or balconies, will result in immediate eviction and forfeiture of all rental monies and deposit.

10. AIR TRANSPORT: Please note that we do not sell or make available for sale or process the sale of air transport arrangements in connection with the accommodation described. We will, if required, refer our customers to a company with whom they can book such arrangements.

10 a. AIRPORT TRANSFERS: Please note that we do not sell or supply airport transfers however we can make arrangements in connection with the accommodation described. We will, if required, at the time of booking make any such arrangements and supply details in the final confirmation which company will supply the service , All costs relating to air-port transfers are payable direct to the local company on arrival, The Owner/ Management Company will not accept liability for any complaints arising from the service supplied and all complaints should be taken up with the local company who's details are on the final confirmation.

11. PERSONAL TRAVEL INSURANCE: It is essential, and a condition of booking that the Client and all members of his or her party have personal travel insurance The Agent cannot accept any responsibility in the event that the Client has failed to arrange travel insurance.

12. COMPLAINTS: It should be noted that the Agent is acting only to arrange the booking on behalf of the Owner, and does not accept responsibility for the accommodation. If the Client has a complaint regarding the holiday accommodation he or she must first contact the local representative who will try to solve the problem , the Client should within 7 days of returning from the holiday, put his or her comments in writing to the Agent, who will forward them to the Owner. The Agent will do its best to help resolve any justifiable complaints regarding the accommodation by the Client. . If the Client vacates the property before the end of the rental period without the Agent's authorization, the Client shall lose any rights to compensation. Please note that owners details will not be passed on and remain confidential and will not be disclosed to a third party

13. DAMAGE: Neither the Agent nor the Owner shall be responsible for the death or personal injury of the Client or any person named on the Booking Form or other person at the property unless this results from the proven negligence of the Owner, Agent or employees. The Agent and Owner shall not be liable for any loss, breach or delay due to any cause beyond their reasonable control including though not limited to an act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, bye-laws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. In any such case we shall be entitled to treat the contract as discharged. In the event of such discharge the liability of Agent and Owner shall be limited to the return of sums paid to them in respect of the unused portion of the holiday calculated on a pro rata daily basis less an administrative charge of £50 to cover reasonable expenses.

13.a BREAKDOWN OF MECHANICAL OR ELECRICAL : Neither the Agent nor the Owner can be held responsible for the breakdown of mechanical or electrical equipment such as pumps, boilers, swimming pool filtration systems etc nor for failure of public utilities such as water, gas and electricity / TV/Satellite TV and this does not guarantee that English Satellite TV channels will be available. Neither the Agent nor the Owner are responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond their control.The Rental Client shall not be entitled to any compensation

14. HEALTH ISSUES: It is essential, and a condition of booking that the Client and all members of his or her party possess form E 111 covering medical treatment in foreign countries. This form can be obtained at any Post Office.

15.AIR CONDITIONING: Whether the cost of air conditioning is included in the rental rate or paid for separately in resort, the units must only be used while you are in the property, they must not under any circumstances be left on when you are not in the property.

17. FEEDBACK : We are committed to maintaining high standards and ensuring that Owners are honouring their commitments to you. To assist in this, we would ask you at the end of your stay to complete our standard feedback form, which will be used to notify us of any problems that you have with the Property. Feed Back Form this will constantly help us improve the service we supply or make amends to any problems that are brought to our attention,

18. JURISDICTION : This agreement is governed by the Law of England and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Arrival & Departure Times

Check-in should be between 4pm and 9pm on arrival day. Check-out should be between 8am and 10am on departure day. These times have been specified so that there is sufficient time for the property to be prepared on the changeover day. Special arrangements can sometimes be made for leaving luggage, at your own risk, outside these times, but this is dependent on individual owners and agents. If you think you are going to arrive later than 6pm, please let us know well in advance so that alternative arrangements can be sought. A charge may be made by the local agent for late check-in or early check-out

Late/Early arrivals : 9.00pm-Midnight 25.00 euros & Midnight-8am 50.00 euros

We hope these conditions do not sound intimidating, they are designed
to give you and all other tenants following you the most pleasant holiday possible.

We reserve the right to modify, suspend or discontinue any of the terms of rental of the Site at any time, with or without notice.